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FAQ & Support

Repairs Warranty

Did you know that we include a warranty on all of our Smartphone Screen Replacements and Battery Repairs? For Free? You don’t even need to ask.
Did you know that we include a warranty on all of our Smartphone Screen Replacements and Battery Repairs? For Free? You don’t even need to ask.

We include a free warranty on our Smartphone Screen and Battery Repairs as standard.

We are so confident in the workmanship of our Repairs Service, that if you encounter any issues with your Screen or Battery: we’ll fix it for free or your money back.

PHONE SCREEN REPAIRS WARRANTY

iPhone Screen Repairs

12 Months Coverage

Samsung Screen Repairs

Months Coverage

Huawei Screen Repairs

6 Months Coverage

WHAT OUR SCREEN WARRANTY COVERS

We only use authentic Samsung and Huawei parts. For Apple Repairs, we only use a Premium, 99% likeness to the original.

This is so you are getting the best quality materials and expert craft to carry out your repair.

Our warranty guarantees the quality, workmanship and functionality of your Screen Repair. 

If you encounter any issues after you’ve had your Screen replaced by us, please always return to your nearest PAIR Mobile location as the first port of call and our techs will take a second look for you. 

If you have already done this, reach out to us at customercare@pairmobile.ie so that we can help you. If for whatever reason you are unsatisfied with the quality or workmanship of your repair, we’ll take a second look and replace it for free. 

We are happy to say that we are all humans, and naturally, with that comes a degree of human error. We can and do (sometimes) make mistakes! Please do not suffer in silence if you are not 100% satisfied with the quality of your repair, simply return to the PAIR Store and we will re-book your device for a second look.

WHAT OUR SCREEN WARRANTY DOES NOT COVER

While our Screen Warranty comes free as standard, this covers the work completed and our Repairs Service. 

Our Screen Warranty does not cover any of the following;

  • Subsequent Third Party Work to any previous repair 
  • Accidental Damage
  • Physical Damage (eg. dropping, scrapes, cracks)
  • Water Damage
  • Structural Damage (eg, bending or warping of the device)

If bad luck strikes and you damage your phone again, please pop in and we will look after your device for you again.

ARE YOU HAVING AN ISSUE WITH YOUR SCREEN?

Are you reading this and having any issues with a Screen Repair we recently performed?

If you are having any ill side-effects since your Screen Repair was completed, drop into your local PAIR Mobile so we can take a second look for you.

We are here to help!

 

PHONE SCREEN REPAIRS WARRANTY

iPhone Battery Repairs

3 Months Coverage

Samsung Battery Repairs

3 Months Coverage

Huawei Battery Repairs

3 Months Coverage

WHAT OUR BATTERY WARRANTY COVERS

Our Battery Warranty covers all Smartphone Battery Repairs, regardless of the device.

We only use authentic Samsung and Huawei parts. For Apple Repairs, we only use a Premium, minimum 95% likeness to the original.

Our warranty guarantees the quality of your Battery Repair. 

If you encounter any issues after you’ve had your Battery replaced by us, please return to your nearest PAIR Mobile location and our techs will take a second look for you. 

If you have already done this, reach out to us at customercare@pairmobile.ie so that we can help you. If for whatever reason you are unsatisfied with the quality or workmanship of your repair, we’ll take a second look and replace it for free. 

WHAT OUR BATTERY WARRANTY DOES NOT COVER

While our Battery Warranty comes free as standard on all smartphones, this covers the work completed and our Repairs Service. 

Our Battery Warranty does not cover any of the following;

  • Subsequent Third Party Work carried out to a previous repair 
  • Accidental Damage
  • Physical Damage 
  • Water Damage
  • Structural Damage

ARE YOU HAVING AN ISSUE WITH YOUR BATTERY?

Are you reading this and having any issues with a Battery Repair we recently performed?

If you are having any ill side-effects since your Battery Repair was completed, drop into your local PAIR Mobile so we can take a second look for you.

CHECK IF YOUR PHONE IS UNDER WARRANTY

Drop into the PAIR Mobile where your Smartphone Screen or Battery was repaired and our staff will check for you.

Alternatively, contact us below with your full name and mobile number. We will need your Invoice Number or Order Number so please have it handy. 

Under Data Protection, we will not be able to check any warranty digitally if it is not under your name or the repair carried out was not for you personally. This includes children from the age of 16.

If you are unsure, please physically visit the store your repair was carried out in.

what not to do

Rice is not right

Surprise! Rice does not help your Phone dry out. A safer, better way to dry your phone is to pop it in the hot press, or any dry space. When in doubt, leave your phone is a safe, dry space until you can get a Water Damage Treatment done.

Say no to Plastic

Do not be tempted to keep your phone safe in a plastic bag after it has gotten wet. Any container that is airtight or made with a non-breathable material will only service to make your phone retain more of the moisture.

Heat is not sweet

It seems logical to dry something with heat, we do it with clothes right? Never, ever leave your Smartphone near a heat source to dry it out. This is counter intuitive and will do more damage than good.

what not to do

WHAT OUR CUSTOMER SAYS

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